Support Policy | UPSC Materialz com

1 Introduction:

Welcome to UPSC Materialz com! Our Support Policy outlines the ways in which we provide assistance and resolve issues related to your purchases and interactions with our e commerce platform we are committed to ensuring a smooth and satisfactory experience for all our customers

      2 Support Channels:

We offer multiple channels to provide support:

    Email Support:   Reach us at Support@upscmaterialz.com, info@upscmaterialz.com  for assistance with order inquiries, product issues, and general questions

    Phone Support:   Call us at 9019933646 during business hours for immediate assistance.

    Live Chat:   Use the live chat feature on our website for real time support during our operating hours

      3 Support Hours: 

Our support team is available:

    Monday to Friday:   9:00 AM   6:00 PM IST

    Saturday:   10:00 AM   4:00 PM IST

    Sunday:   Closed

      4 Response Times: 

    Email Support:   We aim to respond to all emails within 24 hours

    Phone Support:   During business hours, we strive to answer calls promptly if we are unable to answer, please leave a voicemail, and we will return your call as soon as possible

    Live Chat:   Expect responses within a few minutes during support hours

    Help Centre:    Frequently asked questions and guides are available 24/7

      5 Order Issues  

If you encounter issues with your order, including but not limited to Incorrect items received

  Damaged or defective products

  Missing items:

Please contact us within [2 days] of receiving your order we will investigate and provide a resolution, which may include a replacement, refund, or other suitable solutions

      6 Returns and Refunds 

For information on our returns and refunds process, please refer to our [Return Policy] (URL to Return Policy) we handle all returns and refunds according to the terms outlined in that policy

      7 Technical Support 

If you experience issues with our website, such as difficulties with placing an order or accessing account information, please contact our support team via email or live chat Provide details of the issue, including any error messages, to help us resolve it promptly

      8 Customer Feedback 

We value your feedback and encourage you to share your experience with us your input helps us improve our services You can provide feedback through:

    Email:   feedback@upscmaterialz.com (mailto:feedback@upscmaterialz com)

    Online Feedback Form:   Available on our [Feedback Page] (URL to Feedback Page)

      9 Changes to the Support Policy 

We may update this Support Policy from time to time any changes will be posted on this page, and we encourage you to review it periodically

      10 Contact Us 

For any support related queries or concerns, please reach out to us using the contact details provided above  Our team is here to assist you and ensure a positive shopping experience at

www.UPSCMaterialz.com   

Feel free to adjust specific details, such as contact information and operating hours, to match your actual policies and procedures